Assessment of the factors influencing work of the train dispatcher of the belarusian railway


  • D. V. Zakharov . Information Technologies chair, Institution of education "Belarusian state university of transport", Belarus


control center of transportation processes, method of expert evaluations, train dispatcher, criterion of determination of coherence of opinions of experts


Purpose. Automation of control center of processes of transportations on the Belarusian railroad led to change of character of load the train dispatcher. Work of the dispatcher is responsible and emotional and intense, its features: perception and processing of considerable volume of information, speed of decision-making, delivery of orders and check of their fulfillment, considerable visual and acoustical activity, frequent switching from one kind of activity to another. Various factors of objective, technical, organizational and sociological character have impact on work of the dispatcher. Activity of the dispatcher consists of interaction of the person and equipment, which characteristics result in the psychological state of the personnel. Tit is necessary to identify the factors of prime attention to improvement of the dispatcher working conditions. Carrying out poll of direct performers for the purpose of development of further actions for improvement of working conditions of the dispatching device gives the greatest efficiency, the Research objective is increase of effective management of train service, movement safety.

Methodology. The method of rank correlation is used in the offered article. The list of the factors influencing work of the dispatcher is made for its realization. The questionnaire (an expert paper) which is ranged by all participants of questioning is developed on the basis of this list. A total of opinions of group of the interrogated (experts) on influence of each factor on work of the dispatcher are obtained. Experts could give to various factors identical ranks if they considered that their influence was equivalent. The obtained data are processed with use of a method of rank correlation. The concordation coefficient is defined, and its importance determination is estimated for experts opinions coherence determination is estimated. Calculations are executed on the Computer.

Findings. Degree of experts opinions is coherence high, that points to competence of dispatchers. It is established that the most influential factors for work of the dispatcher are: considerable visual and acoustical activity, intensity during certain periods of time of considerable pressure, work at night, lack of strictly regulated breaks in work.

Originality. The factors having the greatest impact on work of dispatchers of control center of processes of transportations of the Belarusian railroad are defined.

Practical value. Consideration of the most influential factors and, further, a suggestion for improvement of working conditions of the dispatcher on the Belarusian railway will allow to lower load of the work of the dispatcher, to increase efficiency of his work, to improve working conditions.

Author Biography

D. V. Zakharov ., Information Technologies chair, Institution of education "Belarusian state university of transport"

Master of Engineering science, graduate student


Gosudarstvennaya programma razvitiya zheleznodorozhnogo transporta Respubliki Belarus na 2011–2015 gody. (Mintrans) postanovlenie soveta ministrov respubliki Belarus № 1851. [State Program of development ofrailway transport of the Republic of Belarus for 2011-2015. (Ministry of Transport) Resolution of Council of Ministers of the Republic of Belarus No. 1851.]

Platonov G.A., Groshev G.M., Sergeyev S.S.Dispetcherskie sistemy upravleniya dvizheniem poezdov [Dispatching control systems of movement of trains]. Moscow, Transport Publ., 1990. 76 p.

Kuznetsov V.G., Tereshchenko O.A., Leinova Yu.O.Osnovy ergonomiki [Fundamentals of ergonomics]. Gomel, Belarusian State University of Transport Publ., 2013. 157 p.

Zakharov D.V. Otsenka faktorov, vliyayushchikh na rabotu dispetchera metodom rangovoy korrelyacii [Assessment of the factors influencing work of the dispatcher as method of rangovy correlation]. Stroitelstvo. Materialovedenie. Mashinostroenie [Building, materials sciences, mechanic engineering]. Dnepropetrovsk, Prydniprovska State Academy of Civil Engineering and Architecture, 2014, issue 78, pp. 113-117.

Gapanovich V.A., Grachev A.A. Sistemy avtomatizatsii iinformatsionnye tekhnologii upravleniya perevozkami na zheleznykh dorogakh. [Systems of automation and information technologies of management of transportations on the railway].Moscow, Transport Publ., 2006. 544 p.

Levin D.Yu. Sovremennye printsipy i tekhnologiya operativnogo upravleniya poezdnoy rabotoy [Modern principles and technology of operational management of train work]. Zheleznodorozhnyy transport – Railway transport, 2004, no 4, pp. 27-33.

Groshev G.M., Romanova I.Yu., Kukushkina Ya.V. Kompleksnaya ergonomicheskaya otsenka i proektirovanie avtomatizirovannoy deyatelnosti personala [Complex ergonomic assessment and design of the automated activity of the personnel]. Saint Petersburg, Petersburg State Transport University Publ., 2005. 52 p.

Groshev G.M., Ivanov M.V., Romanova I.Yu., Sapezhinskiy F.N. and others. Ergonomika na zheleznodorozhnom transporte [Ergonomics on railway transport]. Moscow, Marshrut Publ., 2009. 392 p.

Gornov O.F. Otsenka faktorov bezopasnosti truda metodom rangovoy korrelyatsii [Assessment of factors of work safety by a method of rank correlation]. Voprosy bezopasnosti truda na zheleznodorozhnom transporte [Security issues on railway transport]. Moscow, 1971, issue 392, pp. 22-44.

Smirnov N.V. Dunin-Barkovskiy I.V. Kurs teorii veroyatnostey i matematicheskoy statistiki dlya tekhnicheskikh prilozheniy [Course of probability theory and mathematical statistics for technical applications]. Moscow, Nauka Publ., 1969. 512 p.

Mikhaylyuk V.B., Kuznetsov V.G. Tekhnologiya poezdnoy raboty Centra upravleniya perevozkami Belorusskoy zheleznoy dorogi [Tekhnology of train work of the Belarusianrailway transportation control centre]. Vestnik Belorusskogo Gosudarstvennogo Universiteta Transporta: Nauka i tehnika [Bulletin of the Belarusian State University of Transport: Science and equipment], 2010, no. 2, pp. 41-46.

Smolyak S.A., Titarenko B.P. Ustoychivye metody otsenivaniya [Steady methods of estimation]. Moscow, Statistika Publ., 1980. 199 p.

Pishchik F.P. Bezopasnost dvizheniya na zheleznodorozhnom transporte [Traffic safety on railway transport]. Gomel, Belarusian State University of Transport Publ., 2009. 267 p.

Kurenkov P.V., Ruvinov I.R. Intellektualnaya sistema upravleniya bezopasnostyu perevozochnogo protsessa [Intellectual control system of transportation process safety]. Ekonomika zheleznykh dorog – Economy of the railroads, 2013, no. 7, pp. 46-50.

Erofeyev A.A. Informatsionnye tekhnologii na zheleznodorozhnom transporte [Information technologies on railway transport]. Gomel, Belarusian State University of Transport Publ., 2012, 232 p.



Computer systems and information technologies in education, science and management