Some features of project management in business process automation

A. A. Klimchuk

Abstract


Abstract.  Purpose.  Projects for the automation of business processes are of high importance and relevance. The  existing  practice  of  their  implementation  indicates  the  presence  of  a  number  of  problem  areas  that  require  further research  and  development.  The  paper  focuses  on  three  key,  in  my  opinion,  areas:  rationale  automation  efficiency  is business processes, not individual functions,  clarifying the concept of "business process" used in automation and the  development  of  recommendations  on  the  use  of  performance  indicators  in  the  form  of  projects.  Methodology.  The  above article the analysis and development of recommendations based on a universal approach to project management  PMBOK,  P2M,  Prince2,  as  well  as  business  process  management  standard  BPM  CBOK.  Practical  basis  for  the  conclusions  was  the  experience  of  the  author  on  the  automation  of  business -process  in  consulting  projects  in  the  manufacturing and trading companies.  Findings.  t was found that business-process, as opposed to functions, are more  promising  targets  for  automation  because  they  provide  greater  efficiency  related  projects.  Due  to  the  current understanding of the ambiguity  of the term "business process", proposed a number of criteria which, according to the  author, can clearly distinguish the concept of "business process" and "function". Recommendations for evaluating the  effectiveness of business processes automation projects. Recommendations relating to the logic of determining the need for a  formal performance indicators in projects. Arguments in  favor of the approach, according to  which  not all the projects  will  be  advisable  to  use  classical  performance.  In  particular,  for  large-scale  organizational  transformation  projects using such indicators it can not be recommended.  Originality.  The notion of  "business process", suggested  criteria  for  identifying  business  processes.  Formulated  arguments  in  favor  of  automation  is  business  processes,  not individual  functions.  Improved  approach  to  assessing  the  effectiveness  of  business  processes  automation  projects. Practical  value.  Using  the  proposed  recommendations  for  business  process  automation  projects  will  improve manageability, efficiency, and reduce the risks associated with implementation.


Keywords


project, business process, function, automatic business processes, project management.

References


A Guide to the Project Management Body of Knowledge (PMBOK® Guide). Fifth Edition. Project Management Institute. California : Pinkerton Publishing, 2013. – 430 p.

Carr N. The Big Switch: Rewiring the World, from Edison to Google. California: Technical Publishing, 2008. – 650 p.

Harmon P. Business process change: a business process management guide for managers and p rocess professionals. Third edition. NY: Amazon Publishing, 2010. – 450 p.

Managing Successful Projects with PRINCE2 2009. Edition Manual. Office of Government Commerce. California: Technical Publishing, 2009. – 510 p.

Rummler G. A.and Brache Alan P. Improving Performance: How to Manage the White Space in the Organization Chart 2nd Edition. NY: Amazon Publishing, 2013. – 340 p.

Rummler G. A., Ramias Alan J. and Wilkins Cherie L. Rediscovering Value: Leading the 3-D Enterprise to Sustainable Success. 2011, NY: Google Publishing, 2011. – 670 p.


GOST Style Citations


1.  A Guide to the  Project Management Body of Knowledge (PMBOK® Guide). Fifth Edition. Project Management Institute. California : Pinkerton Publishing, 2013. – 430 p.

2.  Carr N. The Big Switch: Rewiring the World, from Edison to Google. California: Technical Publishing, 2008. – 650 p.

3.  Harmon P. Business process change: a business process management guide for managers and process professionals. Third edition. NY: Amazon Publishing, 2010. – 450 p.

4.  Managing  Successful  Projects  with  PRINCE2  2009.  Edition  Manual.  Office  of  Government  Commerce.  California: Technical Publishing, 2009. – 510 p.

5.  Rummler G. A., Brache Alan P. Improving Performance: How to Manage the White Space in the Organization Chart 2nd Edition. NY: Amazon Publishing, 2013. – 340 p.

6.  Rummler  G.  A.,  Ramias  Alan  J.,  Wilkins  Cherie  L..  Rediscovering  Value:  Leading  the 3-D  Enterprise  to  Sustainable Success. 2011. NY: Google Publishing, 2011. – 670 p.



Refbacks

  • There are currently no refbacks.